Shipping & Delivery
NOT APPLICABLE TO WHOLESALE CUSTOMERS
When will my order be dispatched?
All orders will be picked and packed within 7 days from receipt of order. If there are any unforseen delays Kelly Lane will notify you ASAP and you have the option of changing or cancelling your order.
Flat Rate Shipping Within Australia $9.95 or FREE Shipping for orders over $50*
Kelly Lane currently provides a Flat Rate Shipping price within Australia of $9.95 or free shipping for orders over $50. Please allow upto 3-5 days for delivery by Border Express couriers (from dispatch). Please provide a physical address as unable to ship to Post Office Boxes.
*Conditions: Excludes furniture, large artworks &/or bulky items. All orders to remote regional locations, outback WA or NT will be at our discretion. We will contact you and provide a quote. This is rare but we do reserve the right to cancel any order subject to these terms if you do not wish to proceed with the provided freight quote.
Bulky Item Surcharge
Some items that are large/bulky or extra heavy do not meet our flat rate shipping criteria. We charge a reduced amount for shipping of these items usually starting at $15 within Australia.
Furniture and Bulky Items Requiring Courier Delivery
When you place an order for furniture or a bulky item, we will contact you with a quote for costed shipping charge. You will then have the option of changing or cancelling your order if you are not happy with the quote. We only pass on the actual cost of the delivery and these quotes are not inflated in any way.
Kelly Lane do not offer international shipping at this stage.
Tracking number is available on request.
If you should have any concerns about your delivery please call Kelly Lane during office hours 07 5534 6844 (9am - 4pm) or e-mail us firstname.lastname@example.org.